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Users will be required to book onto and attend an upgrade clinic during the implementation period.

A “Hot Swap” will take no more than 30  minutes, for those looking to retain their device, expect to be without the device for 24hrs.

When selecting a preferred date you will have a list of available upgrade times.

Devices will not be security compliant and access to services will be limited. 

Support and familiarisation information will be available to help you transition.

Microsoft:  

All files should be saved to OneDrive before attending an upgrade clinic. Software that has been security tested will be available for reinstall after the upgrade.

The current provision of workspaces will not change as part of this upgrade.

The upgrade process will provide you with a replacement device of the same model, this is referred to as a “Hot Swap”. You can request the return of your existing device if you have a sufficient business reason.

Devices coming to their end of life will not be upgraded. These will be replaced with an alternate device. The old device should be handed back to IT Services.

The review of device use will be a part of these changes. If there are clear business requirements to maintain multiple devices, they will be upgraded to the Windows 11 service.

If this is your primary device, it will be upgraded.

To start with, please check the Software Centre to see if the software you need is available. If this is not the case, contact IT Services and provide sufficient information about the software you need.

Open Software Centre using the shortcut on your desktop or the Windows Start Menu (bottom left menu bar).

You will not be provided with enhanced administrative permissions to your device by default. These will need to be requested through the Service Desk.